Terms of service

§1. Definitions

The terms used in the Terms and Conditions have the following meanings:

Consumer – a Buyer who is a consumer within the meaning of the Act of 23 April 1964 – Civil Code (consolidated text: Journal of Laws of 2025, item 1071, as amended).
Buyer – an adult natural person (having full legal capacity) or a legal person or an organisational unit without legal personality, which is granted legal capacity by statute, using the Shop under the rules set out in the Terms and Conditions with the intention of purchasing Goods in the Shop.
Illegal content – in accordance with Article 3(h) of Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market for Digital Services and amending Directive 2000/31/EC (“Digital Services Act”), information which in itself or by reference to an action, including the sale of products or the provision of services, is not in compliance with Union law or with the law of any Member State that is in compliance with Union law, irrespective of the precise subject matter or nature of that law.
Offer – an announcement drawn up and published by the Seller in the Shop, the subject of which is an offer to sell Goods.
Terms and Conditions – these terms and conditions of the Online Shop at: dobrypieskarmy.pl.
Online Shop or Shop – the online shop at: dobrypieskarmy.pl, operated by the Seller.
Seller – SIGMA PETS sp. z o.o. with its registered office in Warsaw, ul. Ponczowa 27 (02-971 Warsaw), KRS: 0001174498, NIP: 9512622123, email address: kontakt@sigmapets.pl, telephone number [*].
Goods – the item or items that are the subject of the Offer and consequently the subject of the Contract.
Contract – a contract of sale of Goods concluded at a distance via the Shop (in electronic form, without the presence of the Parties) between the Seller and the Buyer.
Consumer Rights Act – the Act of 30 May 2014 on consumer rights (consolidated text: Journal of Laws of 2024, item 1796, as amended).
User – a Buyer who has successfully registered an Account in the Shop in the manner described in these Terms and Conditions.
Order – the Buyer’s declaration of intent to conclude a Contract with the Seller on the terms specified in the Order, which also constitutes a summary of the subject matter of the Contract.

§2. General provisions

The Online Shop available at: dobrypieskarmy.pl is operated by SIGMA PETS sp. z o.o. with its registered office in Warsaw, email address: kontakt@sigmapets.pl, telephone number [*].
The Terms and Conditions set out the conditions under which the Seller enables the use of the Online Shop, including the content, tools and functionalities contained therein, the purpose of which is to allow Buyers to familiarise themselves with the Goods offered by the Seller, including their prices and availability. The Terms and Conditions also set out the rules and procedure for concluding Contracts with Buyers.
The Buyer may only be an adult natural person having full legal capacity or a legal person or an organisational unit without legal personality, which is granted legal capacity by statute, and who simultaneously meets the conditions set out in these Terms and Conditions.
The Controller of personal data processed in the Shop in connection with the implementation of the provisions of the Terms and Conditions is the Seller. Personal data are processed for the purposes, for the period and on the bases indicated in the Privacy Policy published on the Shop’s website. The Privacy Policy contains, among other things, the rules for the processing of personal data, including the bases, purposes and period of processing of personal data and the rights of data subjects, as well as information on the use of Cookies in the Shop.
Use of the Shop, including the provision of personal data, is voluntary, provided that without the provision of certain information by the Customer or without consent to certain functionalities of the Shop, the provision of services by the Seller will be impossible or hindered (e.g. conclusion of the Contract, use of the Shop).

§3. Rules for using the Online Shop

When using the Online Shop, the Buyer confirms that they have read these Terms and Conditions and confirms that they accept them in their current form, without reservation. Acceptance of the Terms and Conditions is also required in order to place an Order.
Use of the Online Shop requires the following technical conditions to be met:
1. having access to a computer or other device with an operating system that supports internet browsers;
2. having access to the Internet;
3. enabling the handling of Cookies and JavaScript;
4. where activity in the Online Shop is carried out via email, the user is required to have an active and correctly configured email account.
When using the Online Shop, Cookies are installed in the Buyer’s ICT system under the rules laid down in the Cookies Policy.
It is not permitted to use the Online Shop in a way that enables or is intended to enable unauthorised access to the Seller’s IT system, to introduce malicious software, unlawful content or to prevent the proper functioning of the Online Shop.
Prices of Goods may change without prior notice.
The Seller may modify the provision of services via the Shop at any time.

§4. Placing Orders

The Buyer may purchase Goods offered by the Seller by adding the Goods to the electronic cart in the Online Shop. Then, by clicking the relevant button, the Buyer is automatically redirected to a tab requiring the provision of order details. The Buyer is required to specify, among other things:
1. personal data and delivery data;
2. the method of delivery of the Goods;
3. the method of payment for the Goods and delivery.
Once all the above data have been entered, the Contract between the Seller and the Buyer is concluded on the terms specified in the Order, after the Buyer clicks the “Order with obligation to pay” button. Clicking this button is deemed to constitute confirmation by the Buyer of the terms of the Order, as a result of which the Contract is concluded at a distance, in electronic form. After conclusion of the Contract, an email containing a summary of the transaction will be sent to the Buyer automatically.
The Buyer may obtain additional information about the purchased Goods by sending a message to the Seller’s general email address.
The Seller reserves the right to withdraw from the Contract (i.e. cancel the Order), or to modify the Order (only with the Buyer’s consent), in the event of a technical error in the stock level shown in the Shop’s Offer and an obvious pricing error of the Goods offered in the Shop.
A technical error in the stock level shall mean an incorrect stock availability level of a given Good as indicated by the system. A pricing error shall mean, for example, an understated price of the Goods that did not arise from the Seller’s fault but solely due to a technical error of the system, incorrect calculation of a discount or a failure of automation.
Any error (both in respect of an incorrect stock level and in respect of an understated price) will be duly documented by the Seller and the Buyer will be informed of the error immediately after it is discovered. The notification addressed to the Buyer shall contain information on the possibility of modifying the Order (exchange for other available Goods), acceptance of the correct price of the Goods (together with information on any surcharge to be paid by the Buyer) or cancellation of the Order.
Before collecting the parcel with the Goods, the Buyer is obliged to check whether the packaging has not been damaged in transit. If the packaging bears signs of damage, the parcel should not be accepted and a damage report should be drawn up in the presence of the courier (or independently, if another method of delivery has been chosen), or this fact should be duly documented in another way, and the Seller should be contacted immediately in order to clarify the matter. Checking the Goods upon receipt and drawing up a damage report is a necessary condition for taking into account any claims of the Buyer for damage to the parcel in transit or non-conformity of the Goods with the Contract.

§5. Payment methods, manner and time of delivery of the Goods

The Online Shop accepts the following methods of payment for the Goods and any other costs related to the Contract, in particular charges for the delivery of the Goods:
1. Przelewy24;
2. Shopify Payment.
Payment methods cannot be combined within a single Order (i.e. a single payment).
The Seller will provide the Buyer with proof of purchase in electronic form as soon as possible, but no later than on the day the Goods are delivered to the Buyer, or in paper form together with the parcel containing the Goods.
The Buyer agrees to receive proof of purchase electronically at the email address indicated when placing the Order.
The Buyer may choose the method of delivery of the Goods from the following options:
1. InPost – courier;
2. InPost – Parcel Locker;
3. DHL – courier;
4. DPD – courier;
5. DPD – pickup.
The delivery cost for Orders with a value from 1,00 zł to 95,00 zł gross is 12,50 zł gross. For Orders with a value above 95,00 zł gross, the Seller provides free delivery.
Detailed terms and conditions for the provision of delivery services are available on the relevant websites of the selected service provider.
The time limit for dispatching the Goods to the Buyer is a maximum of 14 business days from the date of conclusion of the Contract. The start of the dispatch period for the Goods to the Customer is calculated from the date the Seller’s settlement account is credited (unless a different time limit is indicated in the description of the given Goods or during the placement of the Order and/or in the Order summary).

§6. Buyer’s obligations

The Buyer is obliged to use the Online Shop in accordance with the law, the provisions of the Terms and Conditions and good practice, taking into account respect for personal rights and the copyrights and intellectual property rights of the Seller and third parties. The Buyer is obliged to enter data that are in accordance with the actual state of affairs. The Buyer is prohibited from entering or providing unlawful content.
The Buyer is entitled to use the resources of the Online Shop solely for their own personal use. This means, in particular, that in relation to data and any other materials contained in the resources of the Online Shop, both those that are protected under copyright law and those that are not protected, it is not permitted to use such materials for the purpose of conducting commercial activities by the Buyer.

§7. Blocking access to the Online Shop

The Seller reserves the right to temporarily block access to the Online Shop at any time in the event of a breach by a given user of the conditions for using the Online Shop, in particular in the following situations:

the user provides false personal data;
the user uses the functionalities of the Shop in a manner inconsistent with their intended purpose;
the user violates the law, principles of social coexistence or good practice, both in terms of the content placed in the Shop and in relation to the Seller;
behaviour contrary to §6 of the Terms and Conditions.

§8. Right of withdrawal from the Contract

The Consumer has the right to withdraw from the Contract within 14 days from the date the Goods are delivered to the Buyer. In the case of a Contract that covers multiple Goods or parts, the above period is counted from the date of delivery to the Buyer of the last Good, batch or part thereof.
A condition for the Consumer to exercise the right to withdraw from the Contract is to submit to the Seller an unambiguous declaration of intent to withdraw from the Contract in electronic form to the address: kontakt@sigmapets.pl, or in writing to the Seller’s registered office address. In addition, the Consumer should present the Seller with the original or provide the Seller with a copy of the receipt previously received for the Goods. To meet the 14-day deadline, it is sufficient to submit the declaration of withdrawal from the Contract before its expiry.
In the event of withdrawal from the Contract, the Seller shall refund the Consumer the price of the Goods within 14 days from receipt of the declaration of withdrawal from the Contract. The refund shall be made using the same payment method as that chosen by the Buyer when concluding the Contract, unless the Consumer has expressly agreed to a different method of refund which does not entail any costs for the Consumer.
In the event of withdrawal from the Contract, the Consumer is obliged to return the Goods without delay at their own expense, but no later than 14 days from the date on which the declaration of withdrawal from the Contract was delivered to the Seller. The Goods being returned should be unused, intact and undamaged.
The Consumer is obliged to provide the Seller with a return document together with the Goods, stating precise information as to which Goods from the Order are being returned and whether the return is complete or partial.
The right to withdraw from the Contract does not apply to contracts:
1. for the provision of services, if the trader has fully performed the service with the express consent of the consumer, who was informed before the provision of the service that after the service has been fully performed by the trader, they will lose the right to withdraw from the contract;
2. where the subject of the performance is non-prefabricated goods, manufactured according to the consumer’s specifications or serving to satisfy their individual needs;
3. where the subject of the performance is goods liable to deteriorate rapidly or with a short shelf life;
4. where the subject of the performance is goods delivered in sealed packaging which, once opened, cannot be returned for health protection or hygiene reasons, if the packaging has been opened after delivery;
5. where the subject of the performance is goods which, after delivery and by their nature, become inseparably mixed with other goods.
The Seller has the right to refuse to accept the return of Goods which show any signs of use exceeding basic familiarisation with the product, such as staining, signs of wear, mechanical damage, removal of the original tag attachment, or the presence of any fragrances (perfumes, deodorants, detergents, etc.).
The provisions of paras. 1–7 above also apply to a natural person who concludes the Contract in connection with their business activity, if it follows from the content of the Contract that the Goods are not related to the professional nature of that activity, arising in particular from the subject of the business activity disclosed in the Central Register and Information on Economic Activity.
Subject to para. 8 above, the right to withdraw from the Contract does not apply to Buyers who are not Consumers.
When exercising the right to withdraw from the Contract, the Buyer may use the template available on the Website. The withdrawal form in PDF format can be found at the bottom of the page.

§9. Complaint procedure

The Seller is liable to the Buyer who is a Consumer for non-conformity of the goods with the Contract, to the extent specified in the Consumer Rights Act, in particular in Articles 43a–43g. The Seller hereby indicates that non-conformity of the Goods with the Contract occurs when the Goods:
1. do not correspond to the description provided by the Seller;
2. do not correspond to the sample or are inconsistent with the presented model;
3. are not fit for the purposes specified by the Buyer, of which the Buyer informed the Seller before concluding the Contract;
4. do not have the properties that are typical of goods of the same kind;
5. do not have the features that the Buyer may reasonably expect;
6. do not meet the expectations regarding goods of that kind, based on the public statements made by the Seller.
To avoid any doubt, the Seller declares that none of the provisions of the Terms and Conditions limits the rights of the Buyer who is a Consumer that arise from the applicable law. If any provision of such a nature is found to exist, the provisions of the applicable law, in particular the Civil Code and the Consumer Rights Act, shall apply.
The Seller is liable for defects in the Goods identified within 2 years from their delivery to the Buyer.
A complaint may be submitted in writing, via a selected postal operator, to the Seller’s registered office address, or by sending an email to: kontakt@sigmapets.pl.
When submitting a complaint, the Buyer is obliged to provide their first name and surname, describe the Goods that are the subject of the complaint, as well as all other data the provision of which is necessary for the complaint to be examined, and to specify their demands.
The Seller undertakes to examine the complaint submitted without delay, but no later than within 14 days from its receipt. Once the complaint has been examined, the Seller will inform the Buyer of the decision by letter, by telephone or by email, which the Buyer agrees to by submitting the complaint.
If a lack of conformity of the Goods with the Contract is found, the Consumer may request the Seller to:
1. replace the Goods;
2. repair the Goods.
If the Seller has refused to repair or replace the Goods, has not repaired or replaced the Goods, or has attempted to repair or replace the Goods but the Goods are still not in conformity with the Contract, the Buyer who is a Consumer has the right to demand a price reduction for the Goods or – in the case of a material lack of conformity with the Contract – to withdraw from the Contract. If the lack of conformity with the Contract is material, the Consumer may demand a reduction of the price of the Goods or withdraw from the Contract without first exercising the right to request repair or replacement of the Goods.
If a complaint regarding Goods not in conformity with the Contract is accepted, the Consumer does not incur any costs. When submitting a complaint, the Consumer shall make the Goods subject to repair or replacement available to the Seller. The Seller is obliged to collect the Goods at its own expense and shall bear the costs of repair or replacement, including in particular postal charges, transport, labour and materials.
The provisions of paras. 1–9 above also apply to a natural person who concludes the Contract in connection with their business activity, if it follows from the content of the Contract that the Goods are not related to the professional nature of that activity, arising in particular from the subject of the business activity disclosed in the Central Register and Information on Economic Activity.
Subject to para. 10 above, the right to submit a complaint under statutory warranty for physical defects of the item sold does not apply to Buyers who are not Consumers.
When exercising the right to complain about the Goods, the Buyer may use the template available on the Website.

§10. Registration of an Account in the Online Shop

By completing the form provided in the Online Shop, the Buyer may register an Account in the Online Shop.
An Account in the Online Shop is created after the correct completion of the form, consisting in entering an email address and setting a password for the User’s Account. The User will receive a message with an activation link to the Shop at the email address provided.
In order to log in to the Shop, the User enters the email address provided during registration and the password set by the User.
Registration of an Account in the Online Shop requires reading the Terms and Conditions and accepting their provisions.
A given User may only have one Account in the Online Shop.
The User is obliged to provide true and accurate data when setting up the Account.
The User has the right to unilaterally terminate the contract for the provision of services by electronic means by clicking “Delete account”, located in the “My account” tab in Settings. The User will then receive an automatically generated deactivation link at their email address. Clicking this link will result in the irreversible deletion of the User’s Account, which is equivalent to termination of the contract for the provision of services by electronic means.
Only Users are granted access to all functionalities made available by the Seller, in particular only Users are able to check their Order history in the Shop.

§11. Illegal content, evaluation of completed transactions

The Seller provides Buyers with a system for rating and publishing comments on the Goods purchased.
Buyers may freely shape the content of the ratings and comments they provide, subject to paras. 3 and 4 below.
It is not permitted to publish within the rating system content that is:
1. false;
2. unrelated to the given Goods;
3. offensive or vulgar;
4. racist or xenophobic;
5. otherwise contrary to the law or to principles of social coexistence.
The Seller reserves the right to remove ratings of Goods or comments whose content and subject matter are not in compliance with the Terms and Conditions, in particular with the provisions of this paragraph. Supervision of Goods ratings and comments is carried out in good faith and with due diligence and on the Seller’s own initiative or as a result of receiving a notification in order to detect, identify and remove Illegal content or other content not in compliance with the Terms and Conditions.
In connection with the possibility for Buyers to rate Goods and add comments, the Seller allows any person or entity to report information that such person or entity considers to be Illegal content. The notification should be submitted in Polish or English to the email address: kontakt@sigmapets.pl (the so-called contact point). In accordance with the provisions of the Digital Services Act, the notification should contain the following elements:
1. a sufficiently substantiated explanation of the reasons why the person or entity alleges that the information in question constitutes Illegal content;
2. a clear indication of the exact electronic location of the information, such as the exact URL or URLs and, where applicable, additional information enabling the identification of the Illegal content;
3. the first name and surname or name and email address of the person or entity making the notification, except for a notification concerning information considered to be related to one of the offences referred to in Articles 3–7 of Directive 2011/93/EU;
4. a statement confirming the good-faith belief of the person or entity making the notification that the information and allegations contained therein are correct and complete.
If the notification contains electronic contact details of the person or entity that made the notification, the Seller shall, without undue delay, send such person or entity an acknowledgment of receipt of the notification. The Seller shall likewise, without undue delay, inform the notifying person of its decision regarding the information covered by the notification (removal, modification, retention), providing information on the possibilities of appealing against the decision.
In accordance with the Digital Services Act, the Seller examines notifications and takes decisions in a timely, non-arbitrary, objective manner and with due diligence. If, for the purposes of the above actions, the Seller uses automated means, it shall include such information in the notification referred to in para. 6 above.
The provisions contained in this §11 of the Terms and Conditions are without prejudice to the rights and obligations of the Seller and other persons or entities arising from the Digital Services Act.
Persons or entities that have reported Illegal content and to whom the Seller’s decisions regarding Illegal content or content not in compliance with the Terms and Conditions are addressed, who wish to assert their rights in a way other than through internal proceedings before the Seller, may use the services of any out-of-court digital services body for the resolution of the dispute.

§12. Final provisions

The Seller makes the Terms and Conditions available on the Shop’s website and provides them free of charge to Buyers (by electronic means) upon request.
The Terms and Conditions enter into force on 17.11.2025.
The Seller reserves the right to amend the content of the Terms and Conditions for valid reasons, in particular in the event of:
1. amendments to legal provisions affecting the content of the Terms and Conditions;
2. changes in the Seller’s identification data;
3. changes in the business conducted by the Seller;
4. changes in the scope of services provided by the Seller;
5. technical or technological changes to the functioning of the Shop.
The Seller shall each time make the amended Terms and Conditions available on the Shop’s website, as well as by sending users an email to the addresses provided when placing orders, indicating the date on which the amendments to the Terms and Conditions enter into force, which shall not be earlier than 14 days from the date the amendments are made available on the Shop’s website.
A Buyer who is a Consumer may use out-of-court procedures for handling complaints and pursuing claims. The rules for access to these procedures are available, for example, on the website of the Office of Competition and Consumer Protection. The Consumer may also, among other things: (i) contact the Consumer Ombudsman; (ii) submit an application for dispute resolution to a permanent consumer arbitration court; (iii) submit an application for out-of-court dispute resolution to the Provincial Inspector of the Trade Inspection.
Each Buyer has the right to pursue claims arising from the Contract under general principles, i.e. by bringing an action in accordance with the relevant provisions of the Code of Civil Procedure.
Any disputes arising from the use of the Shop that are not resolved amicably shall be settled by the locally and materially competent common court in accordance with the relevant provisions of the Code of Civil Procedure.
The law applicable to the rights and obligations related to the use of the Shop by the Buyer is Polish law.

Form to download:

Statement of withdrawal from a contract concluded at a distance or outside the business premises